Your Privacy Is Our Responsibility

Incasino's Privacy Policy — How Safe Is Your Data With Us

Incasino believes your personal data belongs to you. Here you'll find a clear, straightforward explanation of what data we hold, why we hold it, and how we keep it safe.

Last updated: January 2026
Language: Bengali (bn-BD)
Reading time: ~ 6 min

How incasino Protects Your Information

Maximum
256-bit SSL Encryption

Every transaction and login is secured with bank-grade encryption. No third party can access or read this data.

Data Never Sold

Incasino never sells your personal data to third parties. This is an absolute, non-negotiable policy.

Two-Factor Authentication (2FA)

You can enable OTP-based two-step verification on your account at any time for an extra layer of security.

Secure Data Storage

Your data is stored in secure, licensed data centers with regular backups and audits.

Minimal Data Collection Policy

Only the data that is strictly necessary is collected. Requesting excessive or irrelevant information goes against our policy.

New
GDPR-compliant practices

Incasino follows international data protection standards. You can request deletion of all your data at any time.

incasino takes your privacy seriously. This document explains what information we collect, why we collect it, and how we keep it safe. By using the platform, you agree to this policy.

01
What Information We Collect

Incasino only asks for what it truly needs. We have no interest in collecting more about you than necessary. A breakdown of the data we collect is outlined below:

Identity Information
Full name, date of birth, email address, and mobile number — collected at registration.
Financial Information
Payment method type and transaction ID — raw card numbers or PINs are never stored.
Location Data
Your approximate location (derived from IP address) — used to prevent access from restricted regions.
Device Information
Browser type, operating system, and device ID — used for security verification and service improvement.
Usage Activity
Game history, betting patterns, and login times — analysed to improve service quality and security.
Communication records
Chat or email correspondence with support — retained to ensure service quality.
02
Why We Collect Your Data

Incasino has specific reasons for collecting your data — it is never done for personal profit.

  • Account management: To create your account, handle logins, process profile updates, and maintain account security.
  • Transaction Processing: To process deposits, handle withdrawals, and distribute bonuses.
  • Service improvement: To analyze which features are used most and identify areas that need improvement.
  • Fraud Prevention: To detect multiple accounts, bonus abuse, or suspicious transactions.
  • Legal obligations: To comply with KYC and AML requirements set by international gaming regulators.
  • Contact: To send important updates, security alerts, and (with your consent) promotional offers.

Incasino will never send you marketing messages without your consent. You can opt out of marketing emails at any time from your profile.

03
Who Your Data Is Shared With

Incasino does not sell your data. However, limited information may be shared with third parties in specific circumstances:

  • Payment providers: bKash, Nagad, Rocket — only the information necessary to process transactions.
  • Game Software Providers: Session data required to run games properly.
  • Regulatory Body: When required by licensing authorities under legal obligations.
  • Law enforcement agencies: When required by a valid court order or official investigation.
  • Never Shared: To advertisers, data brokers, or any commercial third parties.

All third-party partners are contractually required to uphold incasino's privacy standards.

04
Cookies & Tracking Technologies

The incasino website and app use cookies and similar technologies. Cookies are small text files stored on your device that help enhance your browsing experience.

Optional cookies can be disabled at any time from Settings. However, disabling essential cookies may prevent login from working.

05
Data Retention Period

Incasino does not retain data beyond what is necessary. The general rules are:

  • Active Account Data: For as long as your account remains active.
  • Financial transaction records: Typically up to 5 years, as required by law.
  • After account closure: Most personal data is deleted within 30 days.
  • KYC Documents: Retained for a specified period as required by regulators.
  • Chat and support logs: Up to 1 year for quality assurance purposes.

Once the retention period ends, data is securely deleted or anonymized.

06
Your Rights

Incasino believes you should have full control over your own data. Your rights include:

01
Right to Access

You can request to see what information we hold about you.

02
Right to Rectification

You can correct outdated or inaccurate information from your profile or by contacting support.

03
Right to Erasure

If you close your account, you may request that your data be deleted.

04
Right to Object

You can object to marketing messages or certain types of data processing.

05
Right to Data Portability

You can obtain a copy of your data in a portable format.

06
Right to Restrict Processing

You may request to temporarily restrict the processing of your data under certain circumstances.

To exercise any of the rights above, at the Help Center contact us.

07
Protection of Minors' Data

Incasino strictly does not serve anyone under the age of 18. Age is verified at registration. If we become aware that a minor's data has been collected inadvertently, that data is deleted immediately and the account is closed.

If a parent or guardian believes their child's data is held by incasino, please contact us immediately support Please do let us know.

08
What Happens When the Policy Changes

Incasino may update this Privacy Policy from time to time due to changes in law or technology. If significant changes are made:

  • You will be notified by email or in-app notification.
  • The date of any change will be updated at the top of this page.
  • Your consent may be requested again if required.

Check back on this page regularly. Keeping incasino app notifications enabled will keep you updated automatically.

09
Contact Us

For any questions about this Privacy Policy, to request data deletion, or to exercise your rights, please contact us:

  • Email: support@incasino.ws
  • Live chat: Help Center via 24/7

We typically respond within 48 hours. Complex issues may take up to 5 business days.

Account & Benefits FAQs

To update your profile details, log in to your account and click your photo or name in the top-right corner. Go to the "Edit Profile" or "My Account" section, where you can update your email, mobile number, and certain personal details yourself.

Please keep in mind — Legal name & date of birth These details cannot be changed directly, as they are tied to KYC verification. To update this information, please contact support and submit identity verification documents. If you change your mobile number, an OTP will be sent to the new number to complete verification. The process usually takes under 5 minutes.

incasino has 5 VIP tiers in total — Bronze, Silver, Gold, Platinum, and Diamond. Points are earned on every bet, and your tier is determined based on the points you accumulate.

Key benefits by tier:
Bronze: 3% monthly cashback, fast withdrawals
Silver: 5% cashback, special birthday bonus
Gold: 7% cashback, dedicated account manager
Platinum: 10% cashback, increased withdrawal limits, exclusive tournaments
Diamond: 15% cashback, VIP event invitations, maximum withdrawal limits

Your tier may drop if points aren't earned each month — so playing regularly is the easiest way to keep your VIP status. You can check your current tier and points in the VIP section of your account.

Your privacy is protected — play with complete peace of mind at incasino

Over 50,000+ players in Bangladesh visit incasino every day because they trust us. Come join them.

Your data is never sold 256-bit encryption Your Data, Your Control GDPR-Compliant
বাংলা